Viral video allegedly showing undelivered food orders sparks debate over tipping

Do you have to tip your delivery driver before your food is delivered?

It’s a good idea if you don’t want him sitting around for hours, according to a viral TikTok video.

A video posted Sunday by a user named Steven Liang, who claims to deliver for DoorDash, shows what looks like a pile of bags full of food orders that have allegedly been sitting there for hours because no driver will take them since no tip was included.

“These sat here for 4 hours because no shooter would take orders without a tip,” he wrote on the video. “No tip no trip, worker told me no dashers/Uber Eats/Grubhub picked up the order.”

In the caption, he added the hashtags #doordashdriver #nontippers #notipnotrip #takethebusbozo.

Reaction to the video was mixed, with some supporting the drivers and others lamenting that you now have to tip before service is completed.

“Tipping culture is out of control,” wrote one commenter. “Only in America do we tip 20% on a service BEFORE you get it, plus a 200% charge. Ridiculous.”

“We need to stop normalizing tips before service is over,” another wrote.

“@DoorDash does better!!! No tipping shouldn’t even be an option!” one person wrote in support of the drivers.

“I go door to door in addition to my full time teaching job,” another person wrote. “I won’t take any orders without a tip either.”

“People want to complain about a $5 tip, but have no problem paying $20 for a $15 meal,” one commenter wrote. “Get it yourselves.

Liang, who lives in San Francisco, would not comment on the video when contacted by TODAY. Spokespersons for DoorDash and Uber Eats would not specifically comment on the video; Grubhub did not immediately respond to a request for comment.

“Dashers are always given a guaranteed minimum amount they will earn for making a delivery before they even accept the delivery, along with the location and name of the restaurant, and the total estimated mileage for the delivery so they can take the best decision for themselves while rushing,” the DoorDash spokesperson said in a statement to TODAY.

DoorDash drivers keep 100% of their tips and see the minimum amount they will earn before each delivery, according to the company.

A spokesperson for Uber Eats told TODAY that 100% of all tips also go directly to their couriers. It’s essentially the same process as DoorDash: the driver can see the expected amount they’ll earn for each delivery – including the tip entered by the customer – before accepting the job. On the Uber app, however, customers can tip before, during, and after a trip, and they have the option to adjust their tip within an hour of receiving their order.

The scene allegedly depicted in the video, which has been viewed more than four million times, raises the current question of how to approach tipping when using popular food delivery apps.

TODAY’s regular guest, Thomas P. Farley, aka Mister Manners, is a nationally syndicated etiquette columnist and etiquette expert. He said it was difficult to analyze the TikTok video without too much context, but he could understand why the alleged save happened.

“If a lack of tipping is really the reason for the backlog — not a shortage of staff or an overabundance of orders — that saddens me on many levels,” he told TODAY in an email. “It is high time that all members of the public recognize the invaluable service provided by members of the gig economy. They make our lives more convenient.

“If anyone thinks proper monetary recognition of a delivery person’s role in relieving stress from our daily to-do lists is too much to ask, I suggest that person try a gig job for a week. I have no doubt his attitude on the matter will change drastically.

Farley also shared some do’s and don’ts when deciding how much to donate on food delivery apps as well as his stance on the concept of ‘baiting’, which has angered many drivers. -delivery men.

Should tips be based on a percentage of your order?

“In most cases, using a percentage formula when calculating a tip is a fair and reliable way to decide how much to tip a delivery person. For medium to large orders, consider 15% as a baseline, giving more for great service or difficult delivery situations such as bad weather or having to climb several flights of stairs to reach your door.

One should not tip less out of resentment for service charges or delivery charges, only a modest amount of which may go to the delivery person personally.”

“For particularly small orders, a percentage formula may result in a number that is not commensurate with the delivery challenge. In these cases, I recommend at least a few dollars or more, depending on factors such as travel time from the driver to join you.

In cases where the delivery is excessively late, or your food arrived with missing or spilled items, or your delivery person is downright rude, not tipping is justifiable. Depending on the mishandling of the delivery, you may also consider rating the negative experience directly on the app.”

Do you have to include the tip before your food is delivered?

“Although you may think you can’t figure out how much to tip before delivery, tipping before delivery is the appropriate thing to do, giving the benefit of the doubt that the delivery will meet your expectations. , and leaving no room for you to “forget” to tip once you’ve received your items.If you need to adjust your tip up or down following a delivery due to unforeseen circumstances, the apps will let you know. offer the means to do so.”

Is tip-baiting a bad idea?

“Under no circumstances should you tip a good tip before delivery and then change the amount to a lower amount afterwards just because you wanted to entice a driver to take the order. Such bait and switch behavior is contrary unethical and unfair to drivers who have to scramble to make a decent living, especially in this age of high gas prices and inflation.If you don’t like the fees associated with food delivery, do not have food delivered to you.

If you’re looking to become a driver yourself for major food delivery apps like DoorDash, Grubhub, and Uber Eats, here are some tips from a driver who delivered for multiple apps for 100 days straight and learned all the ins and outs and the outcomes.

Emi Boscamp contributed.

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